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Quick Question:

Do you have 1-3 years’ of sales, service or similar trucking industry experience?
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Quick Question:

Describe your experience and/or knowledge of Class 3 / Class 6 trucks and related truck equipment.
Please note that this position is no longer available.
If you would like to be considered for similar opportunities now or in the future, feel free to apply and/or set up a notifier for yourself.
Inside Sales and Support Representative
ME- Waterville
The Requirements
Find out what it takes to own and thrive in this role.
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To meet the basic qualification for this role, you must have a high school diploma or GED equivalent and experience with trucks, truck bodies and/or truck accessories. In addition, to be a good fit for the Inside Sales and Support Representative opportunity, you will have:
  • 1-3 years’ of sales, service or similar trucking industry experience, including knowledge of Class 3 / Class 6 trucks and related truck equipment  Quick question for you - click here
  • A technical degree or an associate degree in Business, Marketing, or a related field preferred
  • Exceptional customer service skills; sales and/or sales support experience preferred
  • Strong computer skills including:
    • MS Office Suite with intermediate Excel skills (e.g. formulas, VLOOKUP, pivot tables, etc.)
    • Experience with QuickBooks preferred
    • CRM experience, ideally Salesforce, preferred
  • Solid sales aptitude including the ability to:
    • Support the Outside Sales team as needed
    • Build rapport with customers (i.e. our distributor network and local retail accounts)
    • Make warm and cold calls; cold calling experience is a plus
    • Close business
Pictured: The DuraMag® Service Body is designed for continuous hard work with full length, heavy-duty, long sills. What separates this body from the competition is the understructure; the difference is stunning. The general body construction is fully welded—never riveted or screwed together. Our proprietary door extrusions, coupled with compression latches and automotive bulb seals, produce the most watertight compartments available. 
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Leverage Your Knowledge of Trucks & Accessories to Make Your Mark in a Key Sales & Support Role
Opportunity Snapshot
Top reasons to consider aligning your career with The Shyft Group and DuraMag
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Take ownership of a new role as we expand our inside sales and support team

If you combine knowledge and experience working with trucks, truck bodies and/or truck accessories with excellent customer service skills with the ability to support Sales and work directly with customers, the role of Inside Sales & Support Representative offers you some compelling opportunities. You will:
  • Join a growing, tight-knit team and make an impact as you support outside sales representatives and work directly with customers to help drive company growth.
  • Enjoy a nice environment and great team culture. We all wear multiple hats, support one another and have fun. 
  • Expand your skills and experience in multiple areas. While we expect you to have industry knowledge and strong service skills when you come on board, we'll add to your skillset and help you learn in diverse areas from sales to software to products and more.
  • Support DuraMag Truck Bodies, A Shyft Group Brand and the fastest growing aluminum truck body manufacturer in the country.
  • Spotlight your talent and potential to take on additional responsibilities and/or advance here in Maine or at Shyft sites across the country. 
  • Join an organization that is growing rapidly. Since 2015, pandemic aside, the company has over doubled in size. That growth has led to the creation of additional opportunities, including this newly added role.
The Shyft Group (NASDAQ: SHYF), is North America's leader in specialty vehicle manufacturing, assembly, and upfit for the commercial, retail, and service specialty vehicle markets. The Shyft Group rebranded in 2020 to reflect a new focus on high-growth end markets to help ensure long-term profitable growth. Our new name and renewed focus reflects the action, speed, and agility we offer the commercial vehicle industry through our growing roster of dynamic brands -- Utilimaster, Royal Truck Body, DuraMag, Strobes-R-Us, Spartan RV Chassis, and Builtmore Contract Manufacturing.

Video: DuraMag bodies are made from high-grade aluminum and will not rust like other truck bodies. We manufacturer everything in the U.S.A!
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The Role
If you meet the minimum qualifications, feel free to apply at any time. If you'd like some additional details about the role, please read below.
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Reporting to the Inside Sales Manager, you will join a small sales and support team responsible for enhancing the efforts of Outside Sales to help grow business and the company. You, along with three other team members, will serve as a primary point of contact for the customer base. You will provide outstanding internal and external service by working directly with Sales Representatives, answering incoming calls and emails, and managing tasks including quote requests, status updates, pricing and availability, stock checks, parts and warranty follow-up, and more. Additionally, you will work to maintain and expand a strong existing book of business by prospecting (cold calling), managing and closing new business. Throughout your interactions, you'll effectively communicate back to the customer and sales representatives.

Pictured: The Shyft Group's success depends on the hard work and craftsmanship of our many talented employees.
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Why Join Us
More great reasons to join our team
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Training and Mentorship
While you'll enjoy strong support as you get started, you will train through immersion and mentorship. You'll partner with inside and outside team members and enjoy strong initial and ongoing training.

Stability and Growth
The Shyft Group is financially sound and will continue to be an aggressive market disrupter through strategic acquisitions, relevant product innovations, and aggressive growth models that serve strong and growing end markets. Be assured, our accelerated growth trajectory will create opportunities for strong performers.

Focused Transformation
The Shyft Group's family of well-respected brands continues to lead in every segment in which they compete. The Shyft name represents speed, efficiency, agility, and a high-intensity approach, which corresponds with the company's pivot in market focus and the forward momentum garnered in the work truck, specialty service, and delivery vehicle markets.

Driven to Deliver
Ever evolving and advancing, The Shyft Group is driven to make an impactful difference in how effectively goods, people, and services are delivered in today's and tomorrow's marketplace. Through our unmatched industry knowledge, engineering expertise, and manufacturing reach, we continue to deliver job-enhancing, efficiency-driving, ever-reliable products and services made for the road ahead.

Excellent Compensation
In addition to competitive compensation, we offer medical, dental, vision, and prescription insurance plans; a health savings account; a 401(k) plan with a corporate match; an employee stock purchase program and more.
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More Insight
Explore the characteristics that will enable you to stand out.
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More about the requirements
In addition to the qualifications listed under The Requirements tab, we're looking for a professional who has:
  • Self-motivation and a strong work ethic and Highly motivated and a proven strong closer
  • Excellent organization skills with outstanding attention to detail and follow up
  • Ability to develop strong internal and external relationships
  • A strong goal orientation, sense of urgency, and ability to multitask
  • Excellent verbal and written communication skills
  • Flexibility and patience
  • Excellent phone skills
You will work an 8-5 day shift in our Waterville, ME office.

More about the role
In addition to the responsibilities under The Role tab, your specific duties will include:
  • Serving as a professional representative of the company selling DuraMag Truck Bodies and Magnum Truck Accessories
  • Writing up sales orders with appropriate specs and options based on the truck chassis
  • Communicating with customers, making outbound calls to potential customers, and following up on leads
  • Understanding customers' needs and identifying sales opportunities
  • Answering potential customers' questions and sending additional information per email
  • Keeping up with product and service information and updates
  • Creating and maintaining a database of current and potential customers
  • Explaining and demonstrating features of products and services
  • Staying informed about competing products and services
  • Upselling products and services
  • Researching and qualifying new leads
  • Closing sales and achieving sales targets  Quick question for you - click here
More about your success
Ours is a fast-paced environment requiring strong organization, prioritization, and follow-up skills, along with a sense of urgency. For example, because we work with individuals whose livelihoods rely on our products, we are committed to getting back to them with answers to their questions within 24 hours. It will be important that you understand the customer side and that you're a clear and effective communicator. In addition, to be an outstanding Inside Sales & Support Representative, you will:
  • Solve complex problems with minimal assistance
  • Be versatile and flexible as you effectively managing changing priorities
  • Be self-motivated and team-oriented; able to handle multiple tasks in a fast-paced, deadline-focused environment
  • Demonstrate strong and consistent attention to detail
  • Build strong relationships throughout the organization, earning credibility
  • Bring the drive and aptitude to learn
Pictured: The DuraMag team in Maine.
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The Shyft Group is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department at laura.eaton@theshyftgroup.com.