To meet the basic qualification for this role, you will have at least two years of experience in a technical support role. In addition, to be a good fit for the IT Support Specialist opportunity, you will have:

• An associate’s or bachelor's degree in information technology, computer science, or a related field or equivalent experience
• 2+ years of related networking and technical support experience, Quick question for you - click here including:
  • Familiarity with common office automation applications (e.g., Microsoft Office, including Outlook and teams; some QuickBooks experience would be helpful)
  • Hands-on experience installing/reinstalling operating systems and applications, including includes network, printer, and other driver software
  • Knowledge of network structure, security, and function; network printer function and the ability to troubleshoot printing problems; and Windows operating systems
  • Basic experience troubleshooting hardware, as well as working with cell phones, smart phones, and tablets
• Experience training users of all levels to be proficient using computer-based applications

Pictured: Utilimaster is ramping up to manufacture the Velocity, a highly productive, fuel-efficient delivery vehicle. Among other differentiators, the Velocity offers big-truck interior space without requiring a commercial driver's license -- thus expanding the pool of potential drivers for fleet operators. You will see these and other Shyft Group vehicles on the road and be able to tell friends and family, "I support the team that makes those."

If you have the skill and knowledge to take ownership of the IT function, the ability to actively listen to and understand the needs of the team, and a strong service mentality, this position offers you some very compelling opportunities. You will:

• Make a highly visible contribution and large positive impact as the first on-site IT person for our Waterville location.
• Showcase your customer service skills as you work in-person with the team based in Waterville, as well as by phone or email to support our other locations.
• Join a dynamic, fun team of people who love what they do, and who enjoy working together in a collegial environment.
• Demonstrate your potential to take on additional responsibilities and advance in our evolving and fast-growing organization.
• Join a dynamic organization at a time of strong growth and transformation, as we make a positive impact on the industry and economy.

The Shyft Group (NASDAQ: SHYF), is North America's leader in specialty vehicle manufacturing, assembly, and upfit for the commercial, retail, and service specialty vehicle markets. The Shyft Group rebranded in 2020 to reflect a new focus on high-growth end markets to help ensure long-term profitable growth. Our new name and renewed focus reflects the action, speed, and agility we offer the commercial vehicle industry through our growing roster of dynamic brands -- Utilimaster, Royal Truck Body, DuraMag, Strobes-R-Us, Spartan RV Chassis, and Builtmore Contract Manufacturing.

Pictured: The DuraMag team in Maine produces aluminum truck bodies that are strong and durable while also lightweight. Aluminum offers lower fuel consumption, enhanced maneuverability and driver safety.

Reporting to the IT Service Desk Manager, who is based out of our Novi, Michigan office, you will join the IT team of around 8 people including level 1s, level 2s, and hardware specialists. You’ll be the only member of the team seated in our Waterville location, and will spend most of your time working on software, hardware, and IT training needs for the Waterville team. However, you will stay connected to the wider IT organization via Microsoft Teams and regular meetings, and will also participate in projects and support for Shyft offices from Maine to California.

As a level 1 Technical Support Specialist, you will be responsible for receiving, recording, and reconciling end user technical questions on use and implementation of computer products. This will include assisting with internal proprietary software programs as well as Microsoft Office 365, setting up and troubleshooting network printers and copy machines, and assisting our engineers with some factory equipment programming. If you have the qualifications described in the “Requirements” section, a desire to learn, and a positive, customer-first attitude, then we can teach you the rest.

Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

High impact role
This role will be key for setting the Waterville location up for improved productivity. The team in Waterville needs someone who can take over and own the IT needs in the office, and help us get set up properly and moving smoothly. If you do this job well, you will directly and positively impact our ability to do our jobs, and we will thank you for it!

Training and development
Though we’ll expect you to have a few years of technical support experience, we will train you on what you need to know about the software and hardware we service. Your supervisor will come to the Waterville location to help you get set up initially, and the team is behind you to support your success in whatever way we can. As you develop knowledge and skill within the role, you'll find plenty of room to grow your career with Shyft. For example, you could move up to a level 2 or Lead Support Specialist, or you may move into other areas, such as networking.

Great team
The team is dispersed across multiple locations, so we are heavy users in Microsoft Teams to share files, work on projects, and more. Weekly team calls that you’ll be a part of to keep you connected to everyone and integrate into the team quickly. We are a dynamic team that loves what we do, is collegial and friendly, and interacts well with each other as well as with our internal customers throughout the Shyft organization.

Stability and growth
The Shyft Group is financially sound and will continue to be an aggressive market disrupter through strategic acquisitions, relevant product innovations, and aggressive growth models that serve strong and growing end markets. Be assured, our accelerated growth trajectory will create opportunities for strong performers.

Focused transformation
The Shyft Group's family of well-respected brands continue as leaders in every segment in which they compete. The Shyft name represents speed, efficiency, agility, and a high-intensity approach, which corresponds with the company's pivot in market focus and the forward momentum garnered in the work truck, specialty service, and delivery vehicle markets.

Driven to deliver
Ever evolving and advancing, The Shyft Group is driven to make an impactful difference in how effectively goods, people, and services are delivered in today's and tomorrow's marketplace. Through our unmatched industry knowledge, engineering expertise, and manufacturing reach, we continue to deliver job-enhancing, efficiency-driving, ever-reliable products and services made for the road ahead.

Excellent compensation
In addition to a competitive salary, we offer medical, dental, vision, and prescription insurance plans; a health savings account; a flexible savings account; wellness credits; a wellness program; paid vacation and holidays; a 401(k) plan with a corporate match; an employee stock purchase program and more.

More about the requirements
In addition to the qualifications listed under The Requirements tab, we're looking for a professional who has the following competencies and characteristics:

• Proven customer service skills and strong interpersonal abilities
• Strong self-motivation with the ability to stay on task and to effectively prioritize and execute in a high-pressure environment
• Excellent communication skills, both verbal and written, and comprehensive listening capability
• Consistent attention to detail, as well as strong organizational, problem-solving, and analytical skills
• Versatility, flexibility, and willingness to work within constantly changing priorities

You’ll be based out of the Waterville, Maine office, and will generally work Monday to Friday during business hours (8-5 EST), but you will need some flexibility to provide help to other facilities across the U.S. which may require occasional hours outside of the business day.

More about the role
In addition to the responsibilities under The Role tab, you will:

• Answer incoming customer telephone calls in a courteous and professional manner.
• Assist customers/end users with questions on product installation, usage, and implementation.
• Respond to and investigate customer/end user inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner.
• Answer customer inquiries and provide appropriate technical and/or product-related information.
• Rely on instructions and pre-established guidelines to perform the functions of the job.
• Research and resolve customer complaints, or escalate complex inquiries.
• Obtain customer feedback information, and effectively communicate customer issues and concerns to all applicable internal staff members.
• Document all contacts, actions, and responses in helpdesk tracking system, and organize and maintain a file system, correspondence, and other records.
• Maintain a working knowledge of products and/or services.
• Prepare reports and correspondence, as needed.

More about your success
Your main tasks in this role are customer service focused, so you will need to be a great listener, and willing to do what it takes to solve an issue, even when that requires stepping outside of your current knowledge, researching to get an answer, getting on the phone with a vendor, etc. You will spend most of your time interacting with your end-user customers (the Waterville team), so you’ll also need to bring a friendly and courteous attitude.

Though you will have support from the rest of the IT team, you will be the ‘boots on the ground’ in Waterville. Therefore you’ll need to have the drive to stay on task and get the job done in a timely way without a lot of hand-holding. This is a fast-paced environment, and will require flexibility to adapt, the desire figure things out, and the skill to know when you need to escalate an issue.

In addition, in order to be an outstanding IT Support Specialist, you will have:

• An excellent attendance record
• A positive attitude and friendly, courteous approach with end users
• The willingness to approach problems from different perspectives to suggest and implement solutions
• The ability to adapt on the fly
• The drive to perform and take accountability for delivering on commitments
• A desire to learn, and the skill to research when you don’t know the answer

Pictured: Royal Truck Body has established itself as the West’s leading service body manufacturer -- consistently delivering bodies that are made to last, look great, and provide ample storage space for our customers.